We’re here for you

The Consumer Services Section of the Nevada Division of Insurance handles all requests for consumer assistance. We can help you understand your policy and answer any questions you might have regarding claims or companies.

We urge all consumers who are having trouble to first try to resolve any problems with their insurance company or agent. If however, such attempts are unsuccessful, we invite consumers to submit a formal Complaint, and one of our staff members will be happy to act as a liaison, working with the consumer and their insurance company or agent to try and resolve the problem.

Formal Complaints: How to Submit

Consumer Information
Consumer Services FAQs Frequently Asked Questions about Credit-Based Insurance Scores When faced with a loss: How you can make the claims process easier HIPAA basic and standard plans High Risk Pool: How to Apply High Risk Pool: Rates (PCIP) Glossary of insurance terms Policy Forms Used by the Top 10 Homeowners' Insurance Groups in Nevada Policy Forms Used by the Top 10 Private Passenger Automobile Insurance Groups in Nevada Contact Consumer Services staff
Anti-Fraud Campaign
NVINSURANCEALERT.COM, a web site developed through a partnership between the Nevada Division of Insurance, the Nevada Surplus Lines Association and the Nevada Independent Insurance Agents, is a useful tool for consumers to verify that an insurance carrier is admitted to write business in Nevada and to verify approved Discount Health Plans. In addition, consumers can find:

Multi-media
Long-term care video Disaster preparedness video
Wildfire: Prepare. Protect. audio
Additional Resources
Medicare Living with Fire Nevada Earthquake Safety Council Nevada Insurance Guaranty Association Nevada Life & Health Guaranty Association NAIC Consumer Information Source FEMA National Flood Insurance Program US Department of Health and Human Services Governor's Office for Consumer Health Assistance Company Search for Complaint and Financial Information
Your Source for Reform Information

Consumer Alerts
FEMA National Flood Insurance Program FAQs Disaster Preparedness
Public Service Announcement
"Right Fit" Nevada Version
Consumer Guides
Auto Insurance Earthquake Insurance Flood Insurance Home Insurance Title Insurance Medicare Supplement A Consumer's Guide to Getting and Keeping Health Insurance in Nevada
NV LIVE: Insurance Verification Program
Nevada LIVE (Liability Insurance Validated Electronically) is the Department of Motor Vehicles’ new web-based, real-time insurance verification program.
Visit Nevada LIVE online to report new or updated auto insurance policy information or to learn more about this program. The Division of Insurance is working in concert with DMV and industry toward the success of this DMV program to get uninsured drivers off the road.
NAIC Consumer Resources
The National Association of Insurance Commissioners, an organization of insurance regulators from the 50 states, the District of Columbia and U.S. territories, presents Insure U, an online guide containing a wealth of consumer information on a variety of topics.
Insure U
Insure U in En Español
NAIC GRID
Global Receivership Information Database (GRID) tracks receivership information that has been supplied by state departments of insurance. It lists all receiverships, by the particular receivership contact that is handling it.


Carson City Office 1818 East College Parkway, Suite 103 Carson City, Nevada 89706 Ph: (775) 687-0700 Fax: (775) 687-0787
Las Vegas Office 2501 East Sahara Ave., Suite 302 Las Vegas, Nevada 89104 Ph: (702) 486-4009 Fax:(702) 486-4007
©2010 Nevada Division of Insurance